Thread: Struggling With VPS Setup

I've got my first WHM/CPANEL and I think I have my nameserver setup resolved, but now I cannot seem to add an account to cPanel. I believe that's required to be able to 'use' Cpanel...right?

Everytime I go to account functions and 'Create a New Account' it says created, but when I got to List accounts, it's nowhere to be found. Am I missing something simple?

Again, my first VPS, so be gentle.

I've only dealt with reseller accounts to date, but creating cPanel accounts is done within the WHM. It should be as easy as doing just that. Create the cPanel account in WHM and it should show up immediately.

To check for DNS issues, you can remove DNS from the equation completely.

It may also be a browser cache issue so try clearing that and refreshing the page.

Failing that, a support ticket might be needed.

That's what I thought, but after simply adding the account in WHM, it's not there...Hmmm, further digging required.

I just remembered. I had similar issues with my current WHM setup when I first got it.

The problem stemmed from the fact that my current web host hadn't setup my initial WHM account in my WHM. I had to create my WHM account in my WHM first (allocating all available space and bandwidth to it), before I could create the cPanel accounts below it.

Originally Posted by Zap

I just remembered. I had similar issues with my current WHM setup when I first got it.

The problem stemmed from the fact that my current web host hadn't setup my initial WHM account in my WHM. I had to create my WHM account in my WHM first (allocating all available space and bandwidth to it), before I could create the cPanel accounts below it.

Well, I can access my WHM panel, so that would mean that part is at least setup...right? Or is there a step you think I might be missing?

Same happened with me.

I could log into WHM and "create" accounts but I kept getting an error when trying to create a cPanel account. It wasn't until I created my WHM account in my WHM (I know what you're saying. The logic of this defies me too.) and allocated all space and bandwidth to it that I was able to create cPanel accounts in it. It was like I had to create the parent in order to create the children. It was the first WHM account that I ever had to do that with. In all other WHM accounts I've had, I just started creating cPanel accounts and it worked fine.

Maybe you're experiencing something similar, maybe not. As I remember it, I was getting errors when trying to create cPanel accounts. It wouldn't let me actually completely walk through the process.

Alright, what I've found out:

The problem is related to a recent update from cpanel, which broke a
number of things. There are two options, one is to stay with cpanel 10,
the other is to upgrade to cpanel 11. If you want to stay with cpanel
10, run the following commands from the command line;
/usr/local/cpanel/bin/checkperlmodules
echo "CPANEL=stable" >> /etc/cpupdate.conf
/scripts/upcp --force

If you want to finish the upgrade to cpanel 11, then run the following
commands:
/usr/local/cpanel/bin/checkperlmodules
/scripts/upcp –force

Which, now I believe i have it properly upgraded and it allowed me to add an account. But, I think it's just gonna take me some reading to wrap my brain around properly setting up my domain to use, DNS, nameserver...etc

Not sure what your current situation is on this, I however have had whm/cpanel act funny before myself. Sometimes all it takes is a server reboot, sometimes using ssh to restart services.

BTW my servers upgraded to the newest cpanel/whm and IMO it's better than the last.

With a reseller account WHM is managed by the host under another reseller account created by the host.

On a VPS, you are essentially a host. You have to go to WHM, create an account to be a reseller and than log into Cpanel to create accounts.

An exception with WHM is that you can create account under the root login without a reseller account or having to login to cpanel. However, I find using reseller account helps manage IP usage balance better if you have multiple IPs available.

Man, things are still not jiving. I'm calling out to someone to help me get my VPS intially setup. At this point I think I may have done more harm than good.

Originally Posted by noppid

An exception with WHM is that you can create account under the root login without a reseller account or having to login to cpanel. However, I find using reseller account helps manage IP usage balance better if you have multiple IPs available.

I always use root can change IP's easy enough in WHM

Originally Posted by cldnails

Man, things are still not jiving. I'm calling out to someone to help me get my VPS intially setup. At this point I think I may have done more harm than good.

What problems you having?

Originally Posted by grim

I always use root can change IP's easy enough in WHM

What problems you having?

After getting cPanel updated I was able to create cPanel accounts with what looks like not an issue. In addition, I've assigned IP's, and properly setup my DNS Nameservers...I thought. However, i'm getting a 'server' not found.

Grim, you available for hire to take a look at my setup?

If I can just get a working cPanel account, which is properly forwarded I'll be happy than a dog with 2 jimijammas.

You reg'd your nameservers with your registar?

I'm no expert not even close, my only experience is running my own vps and now dedicated servers.

Can you list your primary name servers and your hostname?

Originally Posted by grim

You reg'd your nameservers with your registar?

I'm no expert not even close, my only experience is running my own vps and now dedicated servers.

Can you list your primary name servers and your hostname?

Yes, I've made sure the custom name servers are setup with my registrar.

From what I think I setup correctly on my VPS, my name servers should be ns.sneakme.in and ns1.sneakme.in and server is server.sneakme.in if I'm following correctly. I suppose I'm not 100% sure I've set it up correctly.

BTW, currently TheTounge.org is the only domain forwarded to those name servers, SneakMe.In is NOT, so yes I know it's working but it's on another host. At least until I get this nonsense figured out. :sick::sad:

I'm trying to run some dns checks and neither of the nameservers are showing up correctly.

This is a cpanel/whm setup you said, under DNS functions select the

Edit DNS Zone. Are your name servers listed here?

Tests I am running claim no A records are set up for your name servers and hostname.

Originally Posted by grim

I'm trying to run some dns checks and neither of the nameservers are showing up correctly.

This is a cpanel/whm setup you said, under DNS functions select the

Edit DNS Zone. Are your name servers listed here?

Tests I am running claim no A records are set up for your name servers and hostname.

Server.Sneakme.IN is, but my nameservers are not.

Ahh that might be your problem. Did you add the A record when you added the nameservers? It's an easy to use button I believe.

Originally Posted by grim

Ahh that might be your problem. Did you add the A record when you added the nameservers? It's an easy to use button I believe.

Thanks for the suggestion and yes I have already done that. Still, my nameservers are not listed in the DNS zone list. But they are listed when I select the server.sneakme.in

No guarantees but if you want I would be willing to look into it for you.
Not sure what/if I can do anything.
If you want me to change your password temporarily, pm me login details and I'll take a look. You can change them back after.
Your call

Grim, appreciate all the help. I ended up purchasing a dedicated from ManageMyBox and things seem to be running smooth now.

/knock on wood.

Thanks again.

Sounds great! Dedicateds are a bit more than VPS, but overall are much more powerful. VPS's are nice but limited on many ends of the spectrum.