Call queuing service available on 0800 numbers, 0845 numbers or on any other non-geographic number puts customer’s calls on a virtual queue when all lines to the destination numbers are busy. The main advantage of having this feature is that it holds on the customers to you. If the lines are not free and you do not have a call queue option then the caller has to hang up and call back. Suppose it happens many numbers of times then the caller is sure to loose interest and hang up for ever. Putting them in a queue shows that you care for their calls and assure them that they will be attended soon. Calls can be answered on first come first serve basis.
While the caller is in queue you can keep them engaged by playing music to entertain them or inform them about the latest products and services. This is a way of marketing as the customer attention is fully focused on the call. For customers who are in rush can be allowed to hang up by leaving a voice message. This is the best way to keep your customers interest alive for your products and thereby not loosing customers by missing their calls.