Do you face this thing with phpbb?

**Jani** · Sep 12th, 2008, 12:28 am

I recently made a new forum using phpbb software. I have set the "new registrations by Users" so that they will have to activate their account through the activation email the system automatically sends to them.

But I have heard some complaints from some members and my friends that they didn't get any activation email?

If such thing happens, as an administrator, what can I do? because I don't send the emails, it is the system that automatically send the emails?

What should I do to solve this problem? Please guide me.

Thanks

**Purple Rain** · Sep 12th, 2008, 1:16 am

These emails often end up coming through to the members as Spam. Have you asked them all to check their Spam box?

**Jani** · Sep 12th, 2008, 2:36 am

Originally Posted by CompuSupport

These emails often end up coming through to the members as Spam. Have you asked them all to check their Spam box?

Yes, one of the friend told me that he has not got any email.. he checked all his folders (Inbox, junk/spam) but its nowhere.

**Purple Rain** · Sep 12th, 2008, 2:44 am

Is it a Yahoo email address by any chance?

**Jani** · Sep 12th, 2008, 4:17 am

Originally Posted by CompuSupport

Is it a Yahoo email address by any chance?

No, it is an email address like this

mail@decentdiscussions.com <------------- Like this.

**Autumn** · Sep 12th, 2008, 8:58 pm

Have you tested it yourself? Create an account with a valid email address and see if you receive the mail.

**Jani** · Sep 13th, 2008, 2:54 am

Originally Posted by Autumn

Have you tested it yourself? Create an account with a valid email address and see if you receive the mail.

Yes, I have created 4-5 accounts using my own email IDs and I was receiving the activation email within few seconds.

I think the guy is lying with me. He might not want to join my forum that's why he said he didn't get activation email

But I want to confirm that is it possible that sometime the system fails to send the activation email?