Everytime I encountered a problem, they were right there getting everything solved. Even at times when I was frustrated, they kept their cool and got down to business...
They even solved problems I myself caused and they solved a couple issues which really weren't "problems" as much as they were my own prefs, even when they could have told me... "it's your server, you figure it out, or pay us to do it". All it took was a 2 second trouble ticket to explain my situation and they were always right there, willing and able to help.
I highly respect both Gene and Jin, as well as all other members of the support team. They really know how to get things done.
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