Thread: Help My account Got Limited Paypal

My account is a verified account and 10 Months Old .

Im a Digital Content seller . I sell turnkey websites ..

Most of the products are delivered to the email

Now paypal is asking me to provide the shipping info of the last 5 transactions with tracking info



Please help me how to solve soon . Just now i got limited when i just logged in to pay to the winners of a contest

Can you not just tell them you sell virtual goods? Sorry if that's a daft suggestion - I'm not au fait with the PayPal TOS.

Again, it is so much easier to email paypal and explain to them what you are selling and that there is no shipping.

If you do have some record of your customers downloading, also send that to them to prove they got their purchase.

Sounds to me that someone must of complained to paypal that they did not get what they paid for, or that there might have been a bad cc or pp account used.

ooh forgot to tell

Also the credit card on file got expired last month ...

They are asking to add a new card..

I don't have a new one ..

silverwebworks added 697 Minutes and 48 Seconds later...

Another Funny thing :

Why is my account access limited?

Your account access has been limited for the following reason(s):

(Your case ID for this reason is PP-552-020-XXX.)


I have searched this case ID ..But when i search im getting the message .You do not have any cases that match the case ID you entered.

So My account is limited for no reason

I can recommend you a better place to ask about how to resolve this.

Try posting here:

http://paypalsucks.com/forums/

That's the place to complain and ask how to fix PayPal's hellholes they put you in.

Best of luck.

It wont work now, this was happen to me before as i tried by best to get my money back but it was just waste of time, thier policy only protects seller if they have tangible goods.

Why don't you just give them a call? If you have Skype, you can call them for free with this number from anywhere in the world.

+18882211161

My problem solved .. Thank you guys

You should look for another provider.

Paypal can be.. lets just say, not nice! I was using paypal for years, but did not have my drivers license.. what does that have to do with paypal? Nothing I thought... but after about a year or so, they limited my account, much like yourself, and said the only way to re-establish full use of my account would be to fax them my drivers license.. even after calling them and explaining I had no drivers license, they said they would not accept photo ID and it had to be a legal drivers license.. I ended up having to create a new account and closing that old one.

I guess you could try and talk to them, I hope you don't have to do what I did!

Paypal sucks. However I'm using it and nothing happened so far.

yup paypal give too many fee charge for business account

email and explain, you can ask client send you a confirm and forward to PP.

Next time you create an invoice mention SERVICE not GOODS

Originally Posted by smilemaker

It wont work now, this was happen to me before as i tried by best to get my money back but it was just waste of time, thier policy only protects seller if they have tangible goods.

Not always true. Watch the video in this post where the guy shipped a laptop to someone who paid via PayPal, was forced to refund the customer, and the buyer got to keep the laptop:

PayPal doesn't properly protect sellers - Webmaster Forum

Hi

Check with paypal for their TOS - It cud be to do with verification/card info - not sure

Originally Posted by CountryBoy

Can you not just tell them you sell virtual goods? Sorry if that's a daft suggestion - I'm not au fait with the PayPal TOS.

You can tell them you sell virtual goods but that will just instantly give them an easy reason to decline your claim, as per their terms and conditions their seller protection policy does not cover the sale of intangible goods - so hosting providers, website designers/developers/programmers etc.etc. are almost always not covered by PayPal.

The one way around it, from what I can think of, is that you send your customer a confirmation letter via recorded mail (e.g. A customer signs up to website hosting, pays online via PayPal and has the login information emailed to them. You then send a copy of this login information, or at least some of it (or some sort of confirmation/welcome message) to the customer via Recorded Mail. This way you have proof of postage.) You are still not fully covered by the seller protection policy, however if you are asked to provide proof of postage or something similar I would think this would suffice, there is no way PayPal can check the size of the package or what it contained without accepting your (and your customers) stories.

Hope this helps,
Josh.

There is a forum I found on the internet that is free, and helps with Ebay, PayPal, business and the law. Just post any question, the experts will answer it if it has not already been answered!

The forum has a lot of expert advice on it. modeeworld.com/forums I found advice there about how to avoid EBAY suspensions, get past PayPal limitations, also lots of detailed help on creating your own business, getting past trademark violations, VERO and lots more. Plus general advice on how best to sell on EBAY, what sells the best, how to get the best price for your product, really everything related to EBAY and internet business.

Also advice about how EBAY really works and how PayPal really works. The inside scoop.

Beautiful forum. I was made a moderator of the forum and I love it!

MODEEWORLD

I too had some limitation prob and when I used their ref no, I got no case with id found. Then I sent mails to them and got resolved. Mail your problem to them definately they ll help you.

I haven't had much problems with PayPal but it's scary reading all those PayPal horror stories. :S They should really improve their service if they want to compete with other rising payment platforms.

I do agree that creating invoice is necessary so paypal would know that such items where not goods but services rendered..