Thread: Some tips to remember when researching a new host

Choosing a website host which is right for you can be a tricky task. Plus everyone's expectations and requirements are different. This post will look at some of the factors you may wish to consider. A good place to go to look for hosts is a fully independent message board, such as this one.

It is important to realise that whilst some hosts seem to have amazing offers, it's very rare (if not impossible) for a host to offer high quality service and lots of disk-space and bandwidth, all at a low price. Whilst there is a lot of choice out there for consumers, try and remember that there is a trade-off when looking for a host.

An old hosting saying – which I quite like – goes like this:

When looking for a host, you have a choice:

High Quality Service

Lots of Disk-Space and Bandwidth

Low Price

You can only choose two.

Whilst some hosts may probably say that they offer all three, it is very rare (and, in my opinion, impossible) for a host to be able to offer all.

This is because a high quality service (involving good servers and good support staff) costs the host money (in the form of server expenses and staff wages).

Also, disk-space and bandwidth cost money; hence offering a lot of space and bandwidth will also be costly for the host (unless they oversell in a controlled manner)

Hence if you can get a high quality service and lots of disk-space and bandwidth, it'd be impossible for the host to then charge a low price for these services.

Just as if you wanted to pay a low price for your hosting (remembering that disk-space and bandwidth costs money, and a typical support staff worker may earn $25 or more per hour), you will not be able to get both high quality service and lots of disk-space and bandwidth.

This is just like any other industry. Take the car industry: there will be some high quality cars which can go fast and are very desirable (for example a Ferrari), and such a car certainly wouldn't be cheap! Then at the other end of the market you can get some lower quality cars which are less desirable, and these are relatively cheap.

So there will always have to be a choice. Hence no matter what a host advertises, you wouldn't be able to get all three of the factors (high quality service, lots of disk-space and bandwidth, low price).

This is the first point to remember – if you get a host 'offering the World' (i.e. all three of the factors mentioned earlier), chances are they aren't being entirely honest.

We'd all like a Ferrari for a few thousand dollars, but unfortunately you can't get quality for a relatively low price! And the same is true for hosting.

A host's uptime is important to consider. A generally recommended rule is to try and find a host who has at least 99.5% uptime. This amounts to around 220 minutes downtime per month, or 7.3 minutes per day.

This is acceptable for most people, however some people (especially those using their websites for business purposes) may want higher uptime.

If you want to find out a host's average uptime, you can try asking them via their support system (ask their Sales department). Any good host will have these statistics to hand and will happily provide them to you. You may want to be a bit suspicious of a host if they decline to provide you with these statistics (without a good reason).

You can also get uptime information for some hosts at Shared Hosting - Hyperspin Website Monitoring, Web Server Monitoring Service. HyperSpin are a fully independent company who some hosts pay to monitor their uptime.

The next factor to consider is whether your potential host is overselling or not. This topic has been discussed quite a bit online (and in other articles I have written), so by now I will assume that you are able to spot whether a host is overselling (or extremely overselling), and decide for yourself whether this is something you are happy with.

Something else to consider is that in the future, your websites might grow in popularity. It may therefore be useful if your host offers the ability to upgrade to a larger plan (offering more disk-space and bandwidth), or possibly a VPS or dedicated server. If in doubt, try contacting a host's sales department and see if they offer a range of hosting solutions to meet your potential future needs.

Also be sure to read a potential host's Terms Of Service and (if they have one) Acceptable Use Policy. This is because the TOS (and AUP) form an agreement between you and your host. Hence be sure to read these documents, to ensure that you are fully aware of your rights and expectations as a client of a host.

Quite a few hosts offer a Money Back Guarantee, usually saying that within 30 days you can get a full refund on your hosting costs (but not on non-refundable things like domain name registrations). If you are unsure of whether a potential host is right for you, you could try a host out (who has such a guarantee) and get a refund if you aren't happy with the service, or simply if it isn't right for you.

At the start of this chapter I suggested that you visit independent forums for researching potential hosts. This is the best (completely impartial) resource I've found for finding a new host.

There are other sites who can help you choose, however be aware that a number of "review" sites (and "top host" lists) are frequently websites which offer paid advertising to hosts – meaning that sometimes the "recommended" hosts are ones who have paid to get the advertising and exposure.

This is why I recommend checking on independent forums (or simply asking your friends and family who have websites) for finding a host that is right for you.

Hopefully this chapter will have helped you to think about some of the more important factors you should consider when choosing a new host. Don't be afraid to ask friends/families with websites, or on message boards, for recommendations on who other people host their websites with.

Thank you for reading; hopefully you'll find this post useful when researching hosts.

If I had to choose two, I would definitely be looking at quality service/reliability/tech support along with low pricing. Those are the criteria I looked at when hosting my host.

Overall quality is key to me and that is what I always look for. What is the point of paying if anything at all if the service isn't reliable?

When you have high revenues from your websites, trying to save yourself $50 on hosting by using a less reputable firm is short sighted.

I spend nearly £500 a month on hosting which sounds like a lot but when I was paying £150 a month with a different company the outages cost me a lot more!

Good points to think

Originally Posted by iheaven

When you have high revenues from your websites, trying to save yourself $50 on hosting by using a less reputable firm is short sighted.

I spend nearly £500 a month on hosting which sounds like a lot but when I was paying £150 a month with a different company the outages cost me a lot more!

Exactly. A lot of the low end hosts charge less but you'll be paying up some way or other. My current host charges cheapest for me though and has been reliable so the statement really doesn't apply to them I think.

A new host should provide high quality with low rates and greater bandwidth. More bandwidth charges more money.

Good guide for new people, thank you for sharing it.

Thought provoking post. Thanks.

I agree. It pays to have a host that provides LIVE 'round the clock support and expanded backup protection (like RAID). These both cost a bit more but what you save in the long run makes it a worthy investment. On the flip side, high cost service does not always translate into good service. Research is the key. Do your homework and give yourself the best chance of landing a great hosting company.

nice info, thanks m8

I think you must go and check AARAHOST.com.IT is cheap and reasonable price.only 10.50$ a year .Payments by paypal.U can choose your planes as per your need and budget.Let me tell you that iam having their service and satisfied .they have good admin and 24 hour phone support .

BBB accreditation and 24/7 support are probably somethings that should be on the list. I would never go with any host that doesn't have the BBB's approval and 24/7 support for whenever I need them is a MUST!

Originally Posted by Devoted Hosting

:

When looking for a host, you have a choice:

High Quality Service

Lots of Disk-Space and Bandwidth

Low Price

You can only choose two.

Why only two? I can find provider where all tree options match